Quick. Simple. Flexible.
Note: you can return normal bikes in Karlsruhe and Baden-Baden, no matter in which of the two cities you rented them. E-bikes have to be returned in the same city where they were rented.
RENT A BIKE
Rent a bike via app: simply scan the QR-code or enter the bike number. The frame lock above the rear wheel will open automatically. Therefore never rent a bike from afar!
Alternatively you can rent a bike via hotline. +49 (0) 30 69205046.
PARK A BIKE
You can park your bike inbetween your journey without stopping the rental. Activate the park mode in your app and close the lock afterwards. In your app you can also stop it again once you want to continue your journey. The frame lock opens automatically. Therefore never stop the park mode from afar!
RETURN A BIKE
Return your bike to an official station or within the flex zone in Karlsruhe or Baden-Baden and close the frame lock. Refresh your app to make sure the bike was returned successfully.
RENT AN E-BIKE
E-Bikes can be rented at two stations: Karlsruhe central station and Berliner Platz. Follow the instructions on the terminal screen of the ebike station. The door will open and an assigned bike will be released. Pull it out of the dock and switch on the motor support above the rear wheel.
PARK AN E-BIKE
You can lock your e-bike inbetween your journey without stopping the rental. Push the forck lock through the front fork until it clicks into place. Hold your customer card up to the BikeComputer or enter your 6-digit PIN to unlock it again.
RETURN AN E-BIKE
Push your e-bike into a free dock at one of the two e-bike stations in Karlsruhe until it clicks into place. The return will be confirmed by a beep sound.
In case of no free docks simply park the bike in the station and close the forck lock. Return the bike via terminal, BikeComputer or hotline: +49 (0) 30 69205046.
The registration* is free of charge. Before renting your first bike, we need to verify your payment method. You will be required to deposit a credit of 1 € which can be used in all fare types. You can change your preferred payment method at any time.
Payment with credit card, direct debit or PayPal**.
* For registration via hotline we charge a service fee of 3€.
** Your PayPal account needs to be verified. Learn more.
1 ACCOUNT = 4 BIKES
You can rent up to four bikes at the same time using one account. Special rates and offers only apply to the first bike, additional bikes are charged at the standard rate. Find Information about special conditions and cooperations under partners.
Returning bikes outside the flex zone or official stations as well as on private ground or in parks is not allowed. A service fee of min. 20€ will apply. All prices and fees can be found in our price list.
Note: Our product 'e-bike' is de facto a so called Pedelec. This is a bike with limited motor-assistance which comes into effect when pedalling. Legaly no helmet or driving licence duty applies.